Drive Medspa Growth with Call Centre Services That Elevate Every Client Touchpoint

Medspa Call Centre Services —

Grow Bookings and Keep Clients

Coming Back

Transform how your clinic connects with clients. Our Medspa Call Centre turns every inquiry into a booked appointment and every visit into lasting loyalty. We handle calls, reminders, and follow-ups—so your team stays focused on treatments while we keep your calendar full.

Every call reflects excellent customer service, helping you deliver a great experience that keeps clients returning.

We’ve helped 30+ Clinics & Medspas prosper and grow.

Why Every Medspa Needs a Dedicated Call Centre

Missed calls = missed revenue. A dedicated answering service ensures every lead, message, and callback gets answered with empathy and precision. We don’t just take calls—we turn curiosity into consultations, and one-time clients into lifetime relationships through strategic, human-centered communication designed for the med spa industry.

Stacey

“I am So happy with the results we have been able to achieve,

we just hit our first 80k month”

“Its crazy to think that I only started my business 3 years ago. Its been a whirl wind ride but the team have been by my side all the way.

I am so happy with the results we have been able to achieve, we just hit our first 80k month”

Clinic Follow-Up Service — Where Client Care Never Stops

Great clinics don’t just perform treatments—they build relationships. Our clinic follow-up service keeps that connection alive with personalized calls and thoughtful check-ins. It’s how we turn every treatment into a touchpoint and every client into a loyal advocate for your brand—a reflection of your beauty business values.

Post-Treatment

Check-Ins

Aftercare builds trust. We call clients post-treatment to ensure comfort, answer minor concerns, and remind them of recovery steps. These caring conversations reinforce professionalism and help prevent post-procedure anxiety—something clients sincerely appreciate.

Recall and

Retention Campaigns

We help your clinic stay top of mind through strategic recall reminders for maintenance sessions and loyalty offers.
Whether it’s a six-week facial or quarterly laser hair removal touch-up, clients never forget—and your schedule stays consistently booked.

Feedback and

Reputation Management

Happy clients are your best marketing. We gather real-time feedback, guide satisfied clients to leave Google and Facebook reviews, and discreetly resolve issues before they escalate. Your reputation grows stronger, one authentic conversation at a time—a guarantee of consistent excellence your clients can trust.

What Our Medspa Call Centre
Does for You

We’re not just your medical aesthetics marketing experts. Think of us as your clinic’s extended front desk—friendly, fast, and fluent in client care. Our trained specialists are well-versed in the business processes of modern clinics and manage every step of your communication flow—from inquiries to feedback. Every interaction feels professional, personal, and perfectly aligned with your brand.

1. Lead Handling and Appointment Booking

We respond instantly to new inquiries, answer treatment questions, and book consultations on your behalf. Using CRM-integrated scheduling tools, we assist with data entry and client account setup to ensure smooth operations. No person is left waiting, and every call is an opportunity to build trust and generate sales.

2. Consultation and Treatment Reminders

Missed appointments? Not on our watch. Our virtual receptionist system combines automation and empathy to keep clients informed via calls, texts, or emails—reducing no-shows while reinforcing your brand’s reliability and quality of care.

3. Re-Engagement and Reactivation

Clients who haven’t visited in months? We bring them back. Through targeted reactivation campaigns, we reach out with friendly check-ins, exclusive promos, or treatment updates—turning dormant contacts into new customers and loyal advocates once again.

4. Aftercare and Feedback Collection

The experience shouldn’t end after the treatment. We call to check on post-procedure comfort, share aftercare reminders, and gather feedback for continuous improvement. Every follow-up strengthens trust, helping clients feel truly heard and reinforcing your expertise and dedication to long-term care.

How It Works — Seamless Integration With Your Clinic

We don’t just plug in—we blend in. Our medspa call centre works hand in hand with your existing systems, team, and brand voice. No complicated setup, no missed details—just smooth, consistent communication across every touchpoint, no matter your location. Here’s how integration works step by step:

CRM & Booking Sync

We connect directly with your clinic’s scheduling software (Acuity, Mindbody, or your custom CRM) so every booking, note, and client update appears in real time.

Custom Call Flow Setup

We map your client journey—from inquiry to post-treatment follow-up—to mirror your exact tone, workflow, and service process, covering every aspect of client interaction.

Staff Collaboration

We work alongside your in-house team to ensure every message feels like it came directly from your clinic.

Real-Time Reporting Dashboard

Track call performance, conversions, and reactivation rates anytime—no waiting for monthly summaries.

Omnichannel Communication

Clients can reach you via phone, SMS, email, or chat, and we handle them all under one integrated platform for maximum availability and access.

Ready to Never Miss

Another Booking?

Imagine every inquiry answered, every client followed up, and every opportunity converted. That’s what we do—day in, day out. Whether you’re scaling your medspa or managing multiple branches, our call centre and clinic follow-up service keep your booking calendar full and stress-free. We’re responsible for helping your clinic thrive—because client relationships are the heart of your life’s work.

Who We Help Win More Clients and Loyalty

Aesthetic Clinics

Cosmetic Dentists

Medspa clinics

Body Contouring Specialists

Plastic Surgeons

Skin Clinics

Success Snapshot

Within 90 days, clinics that partner with us report:

Because excellent communication isn’t a cost—it’s the most profitable investment your medspa can make. Our system helps you advance client relationships and elevate your clinic’s long-term value.

Our Digital Marketing Services

search engine optimization

google ads marketing - PPC

monthly coaching & Content

email marketing

paid social media marketing

google maps

What Sets Us Apart?

Most call centres answer calls. We build client relationships that grow revenue. By combining empathy, strategy, and smart systems, we turn every inquiry into loyalty—and every client into a long-term advocate.

Unmatched

Connection

Every call builds trust through personalized, tone-matched conversations that make clients feel valued.

Human Touch

+ Smart Systems

We use AI scheduling and sentiment tracking without losing warmth or accountability.

Retention-First

Framework

Our follow-up service reactivates clients and boosts lifetime value, helping clinics move forward with confidence.

Data That

Drives Action

Real-time dashboards track conversions, satisfaction, and reactivation success, highlighting what truly makes the difference.

Brand-Perfect

Alignment

We mirror your clinic’s tone, care, and professionalism in every interaction, ensuring your London-based or global clinic maintains consistent excellence.

Medspa Call Centre Services — Grow Bookings and Keep Clients Coming Back